Process management : excellence criteria

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A self assessment workbook that shows how the Excellence Model can be used to provide an understanding of process management. The book contains questions that enable you to evaluate your own organization’s management methods by comparing them with the process management operating model.

“The book, questions and self evaluation process can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the process management model. Kaija Heikkilä, Quality Manager, Varma-Sampo, Insurance.

Available in printed form and as an e-book, in English and Finnish.