Managing processes in your professional service enterprise

Tuotetiedot

The book demonstrated how Al and Sam act and think regarding the seven processes in their service provider business. The examples are applicable to professional enterprises, whatever their size, as well as to in-house specialists in an organisation. The book demonstrated seven processes: – The future planning process – The resource planning process – The product development process – The sales process – The research assignment – The development assignment – The training assignment The book gives a good picture of the practical processes of a small enterprise and acts as a basis for compiling the entrepreneur’s own checklist and for identifying critical points. I recommend reading the book with thought to every expert who wants to make his or her operations more systematic and increase customer satisfaction. -Reijo Rainio, chief consultant. Available in printed form and as an e-book, in English and Finnish.