Business Process Improvement Part 1: Introduction – Ahlstrom Machinery Pumps

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By the end of this book, you will be able to:

Describe the basic concepts that underpin the Rummler-Brache approach to Process Improvement and Management.

Describe the phases of Process Improvement and Management:
– Performance Improvement Planning
– Project Definition
– Process Analysis and Design
– Implementation
– Process Management

Outline the features, uses, and benefits of these Process Improvement tools:
– Relationship Maps
– Process Maps
– Process Measures
– Role/Responsibility Matrices
– Human Performance System Checklists

List the steps and roles in a successful Process Improvement Project.

Describe the actions an organization can take to move from Process Improvement to ongoing Process Management.